Jovago to hold customer care training workshop in Nairobi
Training forum aimed at equipping front office and reservation staff with proficient skills pertaining to e-tourism
07 SEPTEMBER 2015, NAIROBI, KENYA
SummaryJovago.com is set to launch a series of customer experience training workshops across the country this week. The newly-launched programme, dubbed Jovago e-booking receptionist will debut a series of training forums aimed at equipping front office and reservation staff with proficient skills pertaining to online tourism.
Nairobi, Sept 7, 2015 - Jovago.com is set to launch a series of customer experience training workshops across the country this week. The newly-launched programme, dubbed Jovago e-booking receptionist will debut a series of training forums aimed at equipping front office and reservation staff with proficient skills pertaining to online tourism. According to the country’s manager- Cyrus Onyiego, this comes as a timely response to the current shift in the industry towards e-commerce creating a need to equip the reservation desk which serves as the interface between the hotel and the guest with corresponding skills.
The one-day seminar and workshop will address critical aspects of online tourism including: online bookings and reservation, customer relations, social media, Hotel Review platforms, online payments and value-added service. According to a report by World Travel and Tourism Council, more than 59% of travel is currently done online; while a report by Euro Monitor stated that travelers will usually visit fourteen different sites before finally placing their online booking. It’s also important to note that in the event where customers will not book online, 96% of the travelling population will still do their primary travel research via the World Wide Web.
This underlines the importance for any accommodation supplier to come up with an online strategy as well as get fully involved in the customer’s process. It’s also important to note that sometimes it’s not just about pricing when it comes to a customer’s preference but also about available amenities such as wifi, and mobile booking option as proven by a research on Customer Booking Trends research earlier this year.
Reiterating on the importance of the training, Estelle Verdier – Managing Director for Jovago East & Southern Africa commented, “ascertaining that our customers get the best online service on the platform is key to ensuring growth and business to our partner hotels. Meeting and serving the customer at their point of need and demand creates a seamless process that encourage better reviews and more recommendations”The training, fully sponsored by Jovago will take place on Sept. 9th at Pride Inn – Westland.
Jovago.com is an online hotel booking service with offices in Lagos (Nigeria), Nairobi (Kenya), Dakar (Senegal) founded by Africa Internet Group and has MTN and Millicom as investors. Jovago.com, Africa’s No.1 booking portal, facilitates the booking process for its users to provide them with the best hotel booking experience with fast, transparent and easy-to-use services. Jovago.com has over 20,000 local hotel listings across Africa and over 200,000 hotels around the world.
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About Africa Internet Group
Africa Internet Group, the leading internet platform in Africa, promotes sustainable online growth that benefits both businesses and consumers. Firmly rooted in Africa’s startup ecosystem, the group provides easy-to-use services and smart solutions across the African internet sector. AIG is invested in furthering regional entrepreneurship and innovation through a passion for Africa, its culture and its people. AIG is the parent group of ten successful and fast-growing companies in more than 30 African countries. Its network of companies includes Carmudi, Easy Taxi, Everjobs, hellofood, Jovago, Jumia, Kaymu, Lamudi, Vendito and Zando.
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