JOVAGO Launches 24-Hour Customer Service Center

17 JUNE 2015, NAIROBI, KENYA
Summary
Jovago.com, Africa’s leading online hotel booking website has launched their 24-hour customer service center in their Nairobi regional offices.

Nairobi, 17 June- Jovago.com, Africa’s leading online hotel booking website has launched their 24-hour customer service center in their Nairobi regional offices.

The 24-hour contact center will provide booking services, customer advice as well as support through both Live Chat and the call center. This will ensure that customer and guest inquiries are attended to 24 hours a day / 7 days a week / 52 weeks a year.

Commenting on the development, Elizabeth Mbugua, Head of Customer Service - Jovago East and Southern Africa said, “Our company’s ambitions are aimed at developing modern channels for communication, creating a seamless flow of information, and paving way for fast and effective service delivery irrespective of time and season.” Customers are now able to reach the department on +254770901110, not just for bookings verification but also for information on trip and value add-ons, holiday planning insights and advice on preferred payment channels.

The 24-hour contact center is part of the company’s objective in achieving personalization consistent with the key drivers of any successful online business. This ensures that the customers’ expectation of quick and effective feedback are met on timely basis, as well as create a long lasting impression through correspondence with a live and cheerful team. The company also plans to launch local language versions of the website, http://www.jovago.com/ as well as a mobile app for the same.

About Jovago

Jovago.com is an online hotel booking service with offices in Lagos (Nigeria), Nairobi (Kenya), Dakar (Senegal) founded by Africa Internet Group and has MTN and Millicom as investors. Jovago.com, Africa’s No.1 booking portal, facilitates the booking process for its users to provide them with the best hotel booking experience with fast, transparent and easy-to-use services. Jovago.com has over 20,000 local hotel listings across Africa and over 200,000 hotels around the world.

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About Africa Internet Group

Africa Internet Group, the leading internet platform in Africa, promotes sustainable online growth that benefits both businesses and consumers. Firmly rooted in Africa’s startup ecosystem, the group provides easy-to-use services and smart solutions across the African internet sector. AIG is invested in furthering regional entrepreneurship and innovation through a passion for Africa, its culture and its people. AIG is the parent group of ten successful and fast-growing companies in more than 30 African countries. Its network of companies includes Carmudi, Easy Taxi, Everjobs, hellofood, Jovago, Jumia, Kaymu, Lamudi, Vendito and Zando.

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About Jumia

Jumia aims at creating a connected digital Africa to improve people’s lives on the continent, thanks to the Internet. Therefore, Jumia’s mission is to connect African consumers and entrepreneurs to do better business together. Founded in 2012, with a presence in 23 African countries, the group has MTN, Rocket Internet, Millicom, Orange & Axa as investors. Jumia has been creating a sustainable ecosystem of digital services and infrastructures through online and mobile marketplaces and classifieds to expand your horizons.